Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Urgent & Emergency Care

If you are experiencing an emergency, call 112.

Incirlik Air Force doesn’t offer urgent or emergency care services.

Urgent Care

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).

Emergency Care

If you are experiencing a life-threatening medical situation (threat to life, limb or eyesight, and to include mental health emergencies), call 112 immediately.

To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page.

Urgent & Emergency Care FAQs

Contact Us

Phone

Urgent Care and Emergencies
314-676-0112
From a T-Mobile or Turkcell
0322-316-0112
From Sprint, AT&T or Verizon

011-90-322-316-0112

For Ambulance Services
314-676-6554
For the Military Crisis Hotline
800-273-8255, Option 1
Military Health System Nurse Advice Line

1-800-TRICARE (874-2273)

Emergency vs. Urgent care

Its important to understand the difference between emergency and urgent care.

For Emergency Care: Call 211 or go immediately to an ER
 
Don't forget to keep your family's information up to date in DEERS!